• You need to confirm the date of the move out with the customer. This needs to be a specific date (eg not "middle of June")
  • Have you taken a meter reading and if not you need to explain if SW can take, would we estimate or would the fresh water company take the reading?
  • If you have taken a final read / the account is assessed you need to bill the customer.
  • You then need to discuss the final bill amount and advise this can be transferred, refunded if in credit or can be paid separately if in debit.