Southern Water - Move In

Have you taken the customer through the payment plans on offer and how these work?
Have you explained that if the customer called later to move in that their payment plan will need to cover the months where they have not paid?
Have you explained when the customer's meter readings will be taken and that if they are on a direct debit that they will have their bill once a year?
Have you checked for eligibility of social tariffs or if they need to be registered to the PSR?
Have you summarised all of the paper work and explained about DD guarantee or how to make payment card payments?